Fault Reporting System (FRS) Essay Example | Topics and Well Written Essays - 2750 words

Fault Reporting System (FRS) - Essay ExamplePart 1 Analysis of Requirements A- Business objectives for the FRS The development of fault reporting system is aimed at achieving the following production line objectives Reduce the number of charges regarding IT faults Increase credibility of business services On-time problem management Higher market share through better services Targeting wide customer market Increasing annual perturbation Enhancing business productivity through better services Increasing the hardware products quality services B Produces a list of the functions call for from the FRS Through the implementation of Fault Reporting System (FRS) we are intended to improve the overall business operational performance. ... Allocation Staff for complaint management (BO6, BO7) Issues put down Screen R8. Recording all issues found (BO8) R9. Entering main issues found on system (BO9, BO10) Action Taken Screen R10. Recording necessary actions taken to mitigate the problem (BO11 ) Link each function to at least one Business Objective This section describes different functions those get out be provided by the new system. In this way the business will be capable to get more effective facilities for conducting corporate operations and improving working environment Client Satisfaction Clients satisfaction is one of the prime factors of the business. In this connection I have listed below main functionalities of the new clear based Fault Reporting System Recording all the complaints Saving clients detailed information along with complaints Quick fixes Fast actions Reducing faults fixing at bottom two working days Offering more reliability of different types of computer equipment Enhancing overall corporate internal working structure Fast reply Quick response to clients complaints is essential for the business operational performance. In this scenario I have presented below the functionalities of the new Fault Reporting System Offering conduct date for solu tions In case of small problem offering frequent solution Proper submission of complaints to the relevant department Web based or On-line assistance On-time Complaint Management On-time management of the clients complaints is a major preference of every business. In this scenario for the quick on-time complaints management we need to produce some(a) internal and external departmental changes. Therefore I have outlined below some of the main functionalities for the new Fault Reporting System quick action or response against